Shop policies

How I ship, what I guarantee, and the small print

1–15
Business days to ship
50°F
Add cold-weather packaging
48hrs
Claim window after delivery
30%
Cancellation fee
6mo
Pot leak guarantee

Getting it to you

Shipping & arrival

One person packs every box. Here's what to expect between checkout and your doorstep.

Shipping timeline

Plant and 3D-printed orders ship 1–15 business days from order placement. I am a one-person shop, so please be patient. I always try to ship as quickly as possible, but order volume, incoming imports, and custom print volume can cause some delays. If you need me to expedite your shipment for any reason, just let me know.

I aim to ship earlier in the week, Monday through Wednesday, so your order isn't held over a weekend at a warehouse.

Tracking is emailed to you the moment your order is on its way.

Cold-weather shipping

When forecast temperatures along your shipping route drop below 50°F, add Plant Cold Weather Packaging to your cart. Live plants can't safely ship in cold weather without insulation and/or an active heat pack.

For severe cold-weather events along your route, I may hold your order and email you to coordinate a safer ship date.

Pick expedited shipping options for plants to ensure their safety.

Plant transit stress

Even with careful packing, plants can stress in shipping. Some leaf yellowing, browning, leaf drop, or limpness on arrival is within normal range. Plants typically recover within a week or two of unpacking and acclimation.

When it arrives: unpack promptly, place in bright indirect light, water if the medium feels dry, and let it settle for several days before repotting.

Live plants

Roots, changes, and what's final

Every plant is a living individual, so the plant rules are the strictest ones here. They exist to keep expectations clear on both sides.

Roots policy

All plant listings are sold as lightly rooted by default. Lightly rooted means roots have started forming and the plant is actively establishing, but it does not have a robust, mature rootball.

This is the baseline expectation regardless of what you actually receive. If the plant you get is more heavily rooted than lightly rooted, consider it a bonus. The listing only contractually offers a lightly rooted plant.

The only exception: variants labeled “Unrooted Cutting” (or similar wording in the variant selection) are sold as fresh cuts with no roots.

This keeps expectations clear on both sides and prevents disagreements about whether a plant was “rooted enough” for the price paid.

Order changes & cancellations

I'm happy to help with order changes before shipment whenever I can. Email me as soon as possible if something needs to be adjusted.

Cancellations are subject to a 30% restocking fee. This covers payment processing, holding inventory, and the time already invested in preparing your order. The remaining 70% is refunded to your original payment method.

Cancellations are not accepted after an order has shipped. At that point, all plant sales are final.

Please read before you buy

🔒  All plant sales are final

Because every plant is a living individual and I have no way to verify post-purchase care, all plant sales are final once shipped. By completing your purchase you're agreeing to these terms.

I will always make things right when something is wrong on my end. See What I cover below.

  • No refunds for plants that decline after arrival, once they have acclimated successfully
  • No refunds for buyer's remorse after shipping
  • No returns on live plants

3D prints

The pot leak guarantee

Cover pots and self-watering pots are printed to hold water. If one doesn't, that's on me, for six months from delivery.

If your pot leaks

All 3D-printed pot listings (cover pots and self-watering pots) carry a 6-month leak guarantee. If your pot leaks within six months of delivery, send me a short video showing the leak and I'll refund or replace it. No questions asked.

Six months is a long time for a pot that lives with water and dirt, and anything can happen. I'll stand by it anyway.

What the guarantee covers

Manufacturing defects, for six months from the delivery date. It doesn't cover leaks caused by cracking from drops, freezing, or improper handling after delivery.

When something goes wrong

What I cover and what I don't

Message me within 48 hours of delivery with photos for anything on the left. The faster I hear from you, the more I can do.

What I cover

Problems on my end, or in the box.

  • Wrong item shippedMessage me with photos and I'll send the correct item.
    Within 48 hrs of delivery
  • Clearly DOA (dead on arrival) plantsMessage me with photos showing the condition and I'll work with you on a resolution.
    Within 48 hrs of delivery
  • Packaging failureA broken pot, or a plant severely damaged in transit because of how it was packed. Message me with photos.
    Within 48 hrs of delivery

What I don't cover

Things that happen after the box leaves my hands.

  • Carrier delays, weather delays, or courier damageDamage in transit beyond the initial packaging isn't covered, but I will help you file a claim to try to recover the funds.
  • Lost or stolen packagesOnce handed to the carrier, file a claim with USPS or UPS.
  • Plants stressed from weatherSee cold-weather shipping for how to protect your order.
  • Plant decline weeks or months after arrival

✉️  Questions

Not sure about something?

Ask me anytime. I'd rather answer a question before you order than sort out a surprise after.

Contact me →

The Hoya Trove · Policies last updated September 2026