Refund policy

Return and Refund Policy for Plants:

1. Refunds and Returns Due to Damage: Unfortunately, we do not accept returns or offer refunds in the event that plants die due to shipment or adverse weather conditions. We take utmost care in packaging and handling to ensure the plants reach you in good condition. However, we cannot control external factors such as transit mishandling or extreme weather.

2. Special Circumstances: Refunds or returns may be considered in select situations, such as receiving the wrong product or a damaged item due to a mistake on our end. In such cases, please contact our customer service team within 48 hours of receiving the plants to discuss the issue and possible resolution. Photos and/or videos are required to prove your case. 

3. How to Request a Refund or Return: If you believe you are eligible for a refund or return based on the criteria mentioned above, please reach out to our customer service team with your order details, including photos of the plants in question. Our team will assess the situation and provide further guidance on the next steps.

4. Contact Us: For any inquiries, concerns, or to initiate a refund or return request, please contact our customer service team at thehoyatrove@gmail.com.

Please note that this policy is designed to ensure fair practices while also considering the nature of plant care and external variables that may affect the plants. Thank you for your understanding and cooperation.